Unit Manager - Consumer & MarTech

Company: American Honda Motor Co.
Location: Torrance
Posted on: February 20, 2025

Job Description:

What Makes a Honda, is Who makes a Honda
Honda has a clear vision for the future, and it's a joyful one. -We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. -We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint." -
We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. -
If your goals and values align with Honda's, we want you to join our team to Bring the Future!Job Purpose

• The Consumer and Martech IT unit enables and supports the business operations for digital marketing and all consumer-facing digital services. It is responsible for planning, development, and maintenance of Honda's digital assets, including websites and digital marketing, commerce, and owner platforms. The unit works closely with marketing and systems integration partners to enable, utilize, and expand Honda's marketing technology and digital capabilities. This includes advancing advertising technology (adtech), marketing technology (martech) capabilities, commerce and digital experience technology, and driving improvements in web tracking and communications platforms to ensure personalized customer engagement and build customer lifetime value.
• The IT Applications Manager for the Consumer and MarTech unit at Honda is responsible for defining and implementing the vision, strategy, and roadmap for the unit. The goal is to provide seamless, sustainable, and innovative solutions that exceed expectations and drive trust and satisfaction with the Honda and Acura brands.
• This role involves managing Honda's Consumer and MarTech roadmap, working with business partners, and ensuring the successful implementation of technology solutions to enhance customer touchpoints and experiences. The manager will also lead improvement initiatives in web platforms, define and implement IT policies, procedures, and best practices, and provide high-quality services and systems to enable all business transactions across sales for all Honda product brands in the US.Key Accountabilities
  • Strategic Planning and Roadmap Management: This involves defining and implementing the vision, strategy, and roadmap for the Consumer and MarTech unit, collaborating with department leads, and providing input for the direction and vision of Honda's IT division.
  • Project/Product Implementation and Improvement: Directing improvement -initiatives in web and digital platforms, defining and implementing IT policies, -procedures, and best practices, and ensuring the successful implementation of -technology solutions to enhance customer touchpoints and experiences.
  • Collaboration and Partnership: Working closely with marketing partners, vendors, -and internal teams to expand Honda's consumer experience and marketing technology -capabilities, build strong relationships, and provide strategic advice on IT enablement -of sales and marketing business goals.
  • Operational Management: Planning, coordinating, and directing the activities of the -unit, managing operations, quality assurance, and quality consulting and training -teams, and overseeing daily operations to ensure efficiency and effectiveness. This -involves ensuring the resolution of incidents and management of problems that impact -the delivery of committed services.
  • Performance Monitoring and Reporting: Overseeing project estimation, approval -processes, budget management, and creating scalable reporting and dashboards to -monitor marketing KPIs, highlight areas of improvement, and influence strategy.
  • Team Leadership and Engagement: Leading, mentoring, and developing high performing -teams, setting goals, tracking performance, and fostering a positive and -collaborative work environment.Workstyle
    • Hybrid: At least 3 days per workweek at the aforementioned Honda corporate officeVisa sponsorship
      • This position is not eligible for any work visa sponsorshipQualifications, Experience, and Skills
        • BA/BS in Business, Information Technology, Computer Science, MIS or related field or -equivalent work experience.
        • 12 years in Information Technology/Information Services
        • 6+ years delivering software solutions to business problems
        • 6+ years supervisory, resource management, onsite/hybrid/remote workforce
        • Experience with software development methodology, understanding of waterfall, -hybrid, Agile methodology and DevOps. SAFe Agile knowledge helpful.
        • 7+ years project management, leading teams, building cross-organizational -relationships
        • Experience in business meetings and walkthroughs to provide business user -support. Ability to decompose complex technical concepts to business-friendly -explanations. Able to provide consultation to business customers.
        • Ability to identify and define business problems and issues and develop strategic, analytical and financial frameworks.
        • Advanced ability to direct research, analyze impact, and suggest solutions for -complex problems.
        • Experience with client/server, services-based solutions (SaaS, PaaS) preferred
        • General understanding of cybersecurity concepts, IT architecture -
        • Use of on-the-ground sensing, root cause analysis and innovation/technology -trends to identify opportunities for continuous improvement
        • Understanding of Quality, Incident Management, Problem Management
        • Basic familiarity with tools such as Atlassian Jira, Atlassian ConfluenceWhat differentiates Honda and make us an employer of choice? -Total Rewards: -
          • Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
          • Regional Bonus (when applicable)
          • Manager Lease Car Program (No Cost - Car, Maintenance, and Insurance included)
          • Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
          • Paid time off, including vacation, holidays, shutdown
          • Company Paid Short-Term and Long-Term Disability -
          • 401(K) Plan with company match + additional contribution
            Career Growth:
            • Advancement Opportunities
            • Career Mobility
            • Education Reimbursement for Continued Learning
            • Training and Development Programs - -
              Additional Offerings:
              • Lifestyle Account
              • Childcare Reimbursement Account
              • Elder Care Support
              • Tuition Assistance & Student Loan Repayment
              • Wellbeing Program
              • Community Service and Engagement Programs
              • Product Programs
              • Free Drinks Onsite - -Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

Keywords: American Honda Motor Co., Torrance , Unit Manager - Consumer & MarTech, Executive , Torrance, California